"I am pleased to be able to offer my reference for Susan Upton. When I first was arranging my living details in the Vancouver area, one of my contacts suggested I contact Susan to assist me in finding a home. The very first words used to describe Susan were “very ethical”. Since I can be a naïve easterner, I had no idea at the time just how important this was. Susan was also described as being enthusiastic, hard working, dedicated, and willing to go the extra mile for her clients. All this is an understatement in describing Susan Upton.
Susan works long hours for her clients, longer than most realtors. She doesn’t have a group of people working for her she is a one woman army! She works tirelessly for her clients, night and day until she finds them a home.
I truly believe I cannot “sell” Susan enough. She was there for me during my move from the east coast and helped me with problems that were not real estate related. This is a rare person to find in this day and age. I am blessed to have been able to work with Susan in finding my current home. She took all the hassle and cut through to the important information. She guided me along with advice and recommendations that others would never think or want to do. For me that was essential in getting my new home. Susan even fed me many meals in her home when I would come over to discuss which houses we should look at next.
Susan made this arduous task easy for me. She was a bright spot in a confusing and at times aggravating move from Labrador. When others threw problems my way Susan would help and offer guidance. She would deliver papers to my office for me to sign where others would require me to stop by their place of business. As I said before, Susan goes the extra mile to help her clients. How could I not recommend her!"
"We would like to provide a Letter of Thanks to Susan Upton for working so hard to find us the perfect home and a Letter of Recommendation to any prospective clients looking for an exceptional realtor.
I must say that we have used other realtors in the past, and were never quite satisfied with the level of service provided. Susan Upton has definitely changed our minds about the necessity of having a realtor, and especially one willing to go the extra mile for you. She is very hard-working and will do so much more for you than send automatic listing e-mails as so many other realtors do these days. She also added a personal touch to the whole transaction that made the signing of the deal seamless and even the actual move much less stressful. I honestly believe we would not have found our new wonderful home without Susan’s help and hard work.
I would highly recommend her to anyone needing a realtor, especially given the current market, as it could make all the difference between finding a house and finding a home, as we did."
- Jodene W & Greg G.
"I met Susan Upton in the spring of 2007 after curiously visiting an open house she was showing in my Kitsilano neighborhood. While that property was slightly out of reach—economically speaking, Susan was confident that there were many options available in our price range and suggested that my husband and I subscribe to her email listings.
Susan was warm and welcoming—we exchanged contact information—I left the open house feeling excitement for the possibility of looking for a new home.
As first time homebuyers, we were nervous and excited to begin the search. For months we received many listings of apartments in our price range, waiting hopefully for affordability in our desired neighborhood.
Susan was an excellent resource throughout the entire process. Her honesty and caring attitude toward us was so greatly appreciated. It was obvious to us from the beginning, Susan wasn’t just trying to find us an apartment in our price range—she was trying to find us the perfect first home.
In November 2008 Susan brought us to an apartment in Kitsilano—efficient layout, bright, great condition, walking distance to the beach—everything we had been looking for. The price of the property was also desirable, with an owner desperate to sell in a slowing market. Under Susan’s guidance we submitted a fair but competitive offer. We now call this apartment home!
For the first few months in our new building, we were stopped on numerous occasions by neighbors who couldn’t believe what a great price we paid for the apartment!
To anyone who enjoys working with someone who is professional, caring, and charismatic, then I would wholeheartedly recommend Susan as the Realtor to help you buy or sell a property!
We very much look forward to working with Susan again when we upgrade to a larger place…."
- Allison & Reinaldo.
"It is our pleasure to recommend Susan to assist with the purchase or sale of your next home. We have found her to be very professional and one who pays attention to detail. Most of all and probably most important, her communication is what sets her apart , especially when you’re selling.
Many realtors and potential buyers come through. You need to know what the feedback is and Susan is second to none at providing it. If it’s positive, your home should sell; if it’s negative you can make improvements to make it positive. There’s nothing worse than lots of people coming through your home and the realtor telling you everyone loved it when there are no offers. Susan is accountable and gets straight answers to crucial questions.
Our home was listed for 5 months without anything happening. When the listing expired, we listed with Susan at a higher price and got 97.5% of our asking price. Communication played a key role in that sale."
- Dave & Margo.